IT Pros Onsite

 Remote support is a method of providing technical assistance to a user who is not physically present at the same location as the support  provider. This is achieved by establishing a remote access connection to troubleshoot and resolve technical issues. Remote support can be  provided for various devices, including PCs, Macs, and mobile devices  running iOS, Android, or Windows.
The key benefits of remote support  include efficiency, as it allows technicians to solve more issues in less time, and convenience, as users don’t need to be present during the  support session. Additionally, this service can be scaled up to include Level 1 and  Level 2 support and multi-level escalation to on-call engineers. We  guarantee a human response within 5 rings for phone support and under 10  minutes for e-mail support. Chat and chatbot support response is within 90  seconds. 

 Let IT Pros Onsite  Managed IT Services provide the peace of  mind that comes with a fully outsourced IT operation. Managed IT Services + Cybersecurity + Regulatory Compliance Services deliver everything you  need to have a state-of-the-art  IT operation. 

For companies that wish to maintain some IT functions in-house, we offer Co-Managed Services. We will assume responsibility for certain IT functions, while your organization handles others. This flexible service can be easily scaled up to meet growth needs and can easily expand into fully managed service.

 Voice over Internet Protocol (VoIP) is a technology that allows voice  communication and multimedia sessions over the Internet. Unlike  traditional telephony that uses analog signals over copper wires, VoIP  converts voice into digital packets, transmitting them over IP  networks. This cloud-based system enables calls on various devices like  computers, smartphones, or VoIP-enabled phones, offering flexibility, portability and a truly unified communications solution. 

We can help you install and configure any software you need, from productivity tools to antivirus programs. We also provide ongoing support and troubleshooting for all of your software needs. We can integrate this service with remote support for Microsoft 365, Google Suite, Sharepoint, Salesforce, MS Dynamics, or any software including custom and proprietary software. Our software support team will quickly become expert at any software required for your company's operations.

 Network administration involves managing and maintaining an organization’s computer network to ensure optimal performance and security. Key responsibilities include installing, configuring, and maintaining network hardware and software, such as routers, firewalls, and switches. We can also protect networks from unauthorized users, resolve network connectivity issues, and maintain storage networks

Network maintenance is a part of network administration that focuses on keeping the network running smoothly. This includes monitoring network traffic, health of the network infrastructure, and devices connected to the network. Regular network maintenance helps prevent network downtime, improves efficiency, and ensures business continuity.

 Break-Fix refers to a reactive model of IT services where we are hired to perform one-time services and are paid only for the work done plus the cost of parts. In this model, a business calls IT Pros Onsite whenever there is downtime due to a system breakdown, network disruption, or hardware failure. The technician then comes to the client’s location to fix issues and bills the customer an hourly rate plus the cost of parts. There is no continuous support or maintenance work involved in this model. IT support teams are called out for services on an “as-needed” basis.