24/7/365 help desk/remote support
Our 24/7/365 Help Desk is a support service that is available 24 hours a day, 7 days a week, and 365 days a year. This means customers can get help and find answers to their questions at any time, regardless of the day or hour. We offer this level of support through various channels such as chatbots, a knowledge base, live chat, embedded messaging and telephone. The goal of our 24/7/365 Help Desk service is to provide immediate assistance to customers, ensuring their issues are resolved promptly and efficiently.
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If you're ready to take your technology to the next level, IT Pros Onsite is here to help. Contact us today to learn more about our services and get started on the path to success.
remote support
Although technology gives businesses an essential dose of efficiency, organizations still need to offer support to their users. Even the most well-designed technology will have problems, and users will expect expert help when they need it the most.
Our remote support services can remotely access any networked PC, Mac, laptop, tablet, server, router, switch, firewall, printer-any device and quickly diagnose and correct almost any issue in moments allowing employees to return to revenue producing activities more quickly. Our clients see between 30% to 70% increases in efficiency which translates into significant ROI.
IT support services
Information technology (IT) is a critical business function that helps users make the most of a business's solutions. Unfortunately, high user demand can strain internal IT resources, with the submission of more tickets than IT can manage. This leads to longer wait times, increased user frustration, and employee burnout.
Support is a must, but how can organizations manage the burden of offering always-on support?
IT help desk outsourcing fulfills this need for thousands of enterprises across the globe. In fact, by 2024, the help desk outsourcing industry will be worth $11 billion worldwide.
Although enterprises are generally large and well-funded, internal resources are already stretched to their limits. To take the business to the next level, it’s essential to outsource menial or lower-value tasks wherever possible. By outsourcing help desk needs, enterprises can streamline their operations without compromising user needs. This leads to improved operational efficiency, better customer service, and even decreased costs
it help desk services for hardware & Networking
it help desk services for hardware & Networking
it help desk services for hardware & Networking
IT Help Desk Services provide Tier 1 and Tier 2 support for devices such as computers, mobiles, printers, routers, and more. Our services encompass everything from ticket logging to resolution, all integrated with your existing applications. We ensure the problems are resolved quickly. We guarantee a human response within 5 rings for phone support, 10 minutes for email support, and 90 seconds for chat/chatbot.
managed it service desk
it help desk services for hardware & Networking
it help desk services for hardware & Networking
Our Managed IT Service Desk helps users by creating a ticket, identifying problems, and solving them. Elevate Tier-2 and Tier-3 issues with relevant diagnostic data. Oversee issues from inception to resolution
active directory
it help desk services for hardware & Networking
Managed Microsoft 365
Active Directory allows for comprehensive management of the entire user life-cycle. It enables the creation of user profiles within its system. You can assign users to specific departments, configure permissions, and set policies as per your organization’s needs. It also handles user terminations and reassignments efficiently.
Managed Microsoft 365
Managed Microsoft 365
Managed Microsoft 365
Managed Microsoft 365 provides application support and license management. It enables the granting or revoking of permissions, integration of applications, and management of security compliance. User support is available 24/7.
virtualiztion Support
Managed Microsoft 365
virtualiztion Support
VM & VDI Management
Deploy & manage virtual machines. Create virtual desktops, assign to users, setup applications & permissions. Audit VMs & VDIs for compliance. Quickly release VMs to lower costs.
Custom Solutions
Managed Microsoft 365
virtualiztion Support
We understand that every piece of hardware, software, and every user are unique. That's why we offer custom solutions tailored to your specific needs. Whether you need help with hardware upgrades, software installations, cloud server support, Linux server support, network(NOC) or anything else, we can operate independently or augment your in-house staff to address all needs and issues.